GNMH Director of Deaf Services and Language Access

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Job Description

The Director of Deaf Services and Language Access leads GNMH’s specialized Deaf Services Team and oversees agency-wide language access. The Director manages and coordinates quality patient care services for clients of the Deaf Services Team and is accountable for all professional, administrative, and clinical activities within the department. Across the agency, the Director ensures that clients with limited English proficiency have equitable access to care through coordinated translation and interpretation services. Reporting to the Chief Operating Officer, the Director supervises the Deaf Services Clinical Team (therapists, case manager, supported employment) and GNMH interpreting staff. Key responsibilities include:

Providing administrative and clinical supervision to Deaf Services therapists, case managers, and interpreting staff, including treatment planning, crisis response, and clinical supervision toward licensure where applicable
Developing and updating program plans, monitoring KPIs, and leading corrective actions in alignment with the NH DHHS/BMHS contract
Building and maintaining a strong network of qualified mental health interpreters and ensuring freelance contracting follows best practices in the field
Serving as liaison between Deaf Services and other agency departments, and representing the program externally with state agencies, CMHCs, and community organizations
Providing education and consultation to staff and area mental health centers on cultural competence and communication with Deaf and hard-of-hearing consumers and their families
Evaluating workflows agency-wide to ensure language is never a barrier to access, and conducting periodic accessibility evaluations in coordination with the VP of Quality and Corporate Compliance
Advocating for clients and families requiring language services, and serving as an instructional resource across the agency

Key Qualifications

Required:

Master’s Degree in Social Work or another area of mental health
6 to 8 years of relevant work experience
New Hampshire licensed or license-eligible mental health provider
Fluency in American Sign Language with the ability to express ideas clearly in ASL and written English
In-depth knowledge of Deaf culture

Knowledge, Skills, and Abilities:

Ability to provide and supervise culturally and linguistically appropriate therapeutic interventions for a wide range of individuals within the Deaf community
Strong leadership skills with the ability to guide, support, and develop staff
Excellent communication, interpersonal, and crisis intervention skills
Strong collaboration skills, working effectively independently and as part of a team
Comfort in a fast-paced environment with frequent deadlines; high-energy, self-motivated, and proactive
Sound judgment, problem-solving ability, and flexibility in workload and assignments
Working knowledge of Microsoft Office (Outlook, Word, Excel)

Contact

Applications submitted to [email protected]. Executive search conducted by Innivee Strategies, a Deaf-owned executive search and organizational development firm. Applicants should submit a current resume, cover letter, and three professional references (name, title, organization, email, phone).

Director of Deaf Services and Language Access

Greater Nashua Mental Health (GNMH)

Job Location: Nashua, New Hampshire
Company Type: Non profit
Industry Type: Health & Social Services, Professional & Community Services
Service Areas: Advocacy - Individual, Advocacy - Policy, ASL, Community Development, Diversity, Equity & Inclusion, Domestic Violence/Sexual Assault
Population Served: Deaf, DeafBlind, Disability

About the organization

Greater Nashua Mental Health is a trusted partner in community mental health since 1920. The agency provides mental health services to the Greater Nashua community, including specialized Deaf Services and agency-wide language access for clients with limited English proficiency. GNMH works in close collaboration with NH DHHS/BMHS to advance the continued development of mental health services for the New Hampshire Deaf community.