NASRA, National Association for State Relay Administration

NASRA/TEDPA 2026 · St. Louis, MO · November 2 to 5

Engage your community. Enhance your services.

Innivee Strategies is a Deaf-owned, Deaf-led firm that partners with state telecommunications access programs on planning, consumer input, and leadership, for Deaf, DeafBlind, Hard of Hearing, and Speech Disabled consumers.

We partner with programs that are:

Gathering data and input

Turning findings into clear priorities

Aligning leaders on a shared direction

Engaging your community

Meeting emerging and changing needs

Looking for a trusted advisor

Start a conversationSee our work

NASRA/TEDPA 2026

Meet us in St. Louis

Tuesday, Nov 3 · 10:15 am

Our plenary fireside chat

Consumer Engagement and Deaf-Centric Solutions

All conference

Our booth, Promenade Foyer

Stop by to learn more about us.

Nov 3 · 11:00 am and Nov 4 · 2:15 pm

Vendor Innovation Exchange

Two rounds, Tuesday and Wednesday

Nov 2 to 5 · Entire conference

In conference all week

Any other time? Pick a time and we will meet with you.

Our work

Our work with state telecommunications programs

Examples of two engagements built around consumer perspectives.

Louisiana

Louisiana Relay Administration Board

Assessed the board's structure and operations, interviewed other states about what works and what does not, and delivered a clear vision with a four-part organizational development agenda. The work led to the board's first executive director search.

What we brought

Organizational assessmentMulti-state analysisState interviewsStrategic recommendationsStrategic supportCommunity communication
The situation

A statewide telecommunications program positioning itself for a changing landscape, with a focus on statutory authority, financial independence, and partnerships.

What we did

Led a strategic assessment built on community survey data, interviews, and a comparison of other states, with attention to AI-powered captioning. Our advisory work continued in later projects.

Recommendations

Consumers at the table

Give consumers with lived experience roles in decision-making.

Emergencies come first

Emergency communication led the priorities consumers named.

Technology that fits daily life

Modernize based on how consumers actually communicate.

Ongoing input

Keep a known, accessible presence and check back with the community regularly.

Nevada

Nevada Communication Access Services

Set out to build a multi-year plan shaped directly by the community, and delivered one shared vision for Nevada. Held focus groups and eleven interviews with community members, then supported a Strategic Planning Committee that set the vision and priorities.

What we brought

In-person inputVirtual inputFocus groupsConstituent interviewsCommittee facilitationCommunity communicationMulti-state analysis
The situation

A statewide communication access program planning its strategic priorities with direct community input across urban, rural, and frontier areas.

What we did

Met with more than 50 community members in Las Vegas, Reno, and Elko, in person and online. Held five focus groups and eleven interviews, then supported a Strategic Planning Committee that set a vision and five priorities, each with targets and deadlines.

Five priorities

Clear information access

Easy-to-find information in ASL, English, or the language or format that works for each person.

Service to all of Nevada

Northern, rural, and frontier communities get the same quality of services as Las Vegas.

Equitable access

Services that fit the language and culture of unserved and underserved communities.

Language from birth

Language access for every Deaf, DeafBlind, and Hard of Hearing child, with early support for families.

A stronger workforce

Growing Nevada's own interpreters, Deaf interpreters, DeafBlind support providers, and teachers of the Deaf.

Read the Nevada case study

Why Innivee Strategies

A Deaf-owned partner for communication access

We know telecommunications access is not just a service. It is the connection between consumers and their families, jobs, health care, and emergency services.

We work alongside public utilities commissions, commissions for the Deaf and Hard of Hearing, and state agencies. We understand state oversight, hiring processes, surcharge-based funding, and changing technology.

What you get

Deaf-owned and culturally fluent, with no learning curve
Accessible ASL and English tools for gathering consumer input
Experience with state agencies and public-sector governance
Custom consulting at every stage, from planning to consumer input
Meet our team

Our solutions

Ways we partner with you

01

Needs Assessment

We gather and analyze program data and consumer input to show what your community needs, with results that can be shared with government and communities.

Learn more Download one-pager

02

Strategic Planning

Clear, actionable plans grounded in consumer input, program data, and statutory mandates, so your programs stay relevant as needs change.

Learn more Download one-pager

03

Strategic Consulting

We partner with your leadership to find solutions for complex issues, from governance and funding pressures to federal and legislative changes.

Learn more Download one-pager

04

Consumer Engagement

We engage your community to build awareness and support for your organization and leadership, keep the community informed, and maximize impact.

Learn more

05

Leadership Development

Strong programs need strong leaders. We work with boards, executives, and leadership teams to build shared direction, cultural fluency, and lasting connection with the community you serve, so your programs stay strong as needs change.

Learn more

At the conference

Where our work meets your agenda

These NASRA sessions are the conversations we work on every day.

Nov 3 · 2:00 pm

Supporting Smaller Populations: Speech to Speech and DeafBlind Services

Outreach and needs assessment that include consumers who are easy to miss.

Nov 4 · 9:00 and 10:00 am

Consumer Data, Registration and Eligibility

Finding out who qualifies but is not yet reached, and what to do about it.

Nov 4 · 1:00 pm

Strategic Action Panel: From Discussion to Action

Turning what you learn this week into a plan your leadership can approve.

Session names and times from the official conference agenda, which is still marked draft (last updated October 12, 2026) and subject to change. Conference details at tedpa-nasra-2026.org.

How we work

Stronger programs shaped by your community

Plans fall short when the people they serve were never asked. We build yours with consumers from day one, so your leadership, commission, and legislators can see whose voices shaped it.

Listen

Direct input from your constituents, backed by data, on what they need.

Plan together

Leaders aligned on shared priorities, with clear goals, targets, and deadlines.

You own the outcome

A program you can stand behind and share with government.

Start a conversation

Get in touch

Let's talk about what's next

In St. Louis or by video, in ASL or English.

Shane Feldman, CEO and Foundershane@innivee.com · Call 301-202-4992 · Text 301-318-1483